Creating a Customer Service Culture

Let’s visualize your practice as a puzzle, and all the elements that make up your practice are the pieces. Your services are pieces of the puzzle, one piece for chiropractic, one for massage, one for rehabilitation…you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair pricing …

Lori Allen

Lori Allen

Featured Presenter and Educator

Responding to Employee Theft

Yes, it can happen to you! A seemingly trustworthy employee stole credit card numbers for her and her boyfriend to use for illicit purchases. Watch the video below to learn about our practice’s situation, how we found out about the theft, and what we did to remedy the situation. Learn how to ensure this doesn’t happen to your practice and …

Dr Jay Greenstein Chiropractor DC

Dr. Jay Greenstein

Doctor of Chiropractic, CEO, Sport and Spine Rehab & Founder and President of the Sport and Spine Rehab Clinical Research Foundation.

Technology is great…but when should you keep it ‘Old School’?

Technology. Never has a word stirred so much excitement, desire, and anxiety all at the same time. Of all the professions out there, the Health and Fitness industry has been one of the slowest to adopt technology. I mean no one else is writing notes, using notebooks, and scanning documents regularly. Question is, why are we so slow to adapt? …

Yves Gege

MSPT, CMP, CF-L1

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr Marty Kotlar Chiropractor Target Coding

Dr. Marty Kotlar

DC, CPCO, CBCS

6 Steps to Educating and Closing the Cash Patient

Having a steady flow of consultations and potential new patients is the goal for every practice, but how do you get those patients to convert to, and comply with, a treatment plan? Patient education and acceptance of a care plan are essential for increased and maintained practice volume. The word “closing” may seem strange in discussing this process, but healthcare …

Lori Allen

Lori Allen

Featured Presenter and Educator

The Basics of HIPAA

Question: “Dr. Kotlar, I think I’m HIPAA compliant. I have all new patients sign my Notice of Privacy Practices form, all files are kept in a locked cabinet, we keep all patient conversations at a low level and my billing manager stays up to date by attending coding seminars. Am I HIPAA compliant?” Answer: You’re on your way, but based …

Dr Marty Kotlar Chiropractor Target Coding

Dr. Marty Kotlar

DC, CPCO, CBCS

What you need to know about Patient Education

Does Your Brochure Rack Rock? If your brochure rack is a dust collector or merely a neglected wall decoration, it’s time to put it to work and grow your practice! Waiting for patients to take your brochures is the first mistake. Drug manufacturers shamelessly promote their wares by interrupting your patient’s favorite TV program, yet you’re somehow afraid to hand …

William Esteb

William Esteb

Author and Speaker

Don’t miss the opportunities in occupational medicine

As I travel to chiropractic meetings, conventions, and speaking engagements, I am surprised that most DCs do not know that there is a huge piece of the healthcare pie in which they can participate and get paid cash by companies across all of America. Occupational Healthcare is concerned with the safety and well-being of American workers. Isn’t that a field …

Dr. James Raker

D.C., F.A.D.P., C.M.E., C.W.P.