Creating a Customer Service Culture

Let’s visualize your practice as a puzzle, and all the elements that make up your practice are the pieces. Your services are pieces of the puzzle, one piece for chiropractic, one for massage, one for rehabilitation…you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair pricing …

Lori Allen

Lori Allen

Featured Presenter and Educator

Technology is great…but when should you keep it ‘Old School’?

Technology. Never has a word stirred so much excitement, desire, and anxiety all at the same time. Of all the professions out there, the Health and Fitness industry has been one of the slowest to adopt technology. I mean no one else is writing notes, using notebooks, and scanning documents regularly. Question is, why are we so slow to adapt? …

Yves Gege

MSPT, CMP, CF-L1

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr Marty Kotlar Chiropractor Target Coding

Dr. Marty Kotlar

DC, CPCO, CBCS

6 Steps to Educating and Closing the Cash Patient

Having a steady flow of consultations and potential new patients is the goal for every practice, but how do you get those patients to convert to, and comply with, a treatment plan? Patient education and acceptance of a care plan are essential for increased and maintained practice volume. The word “closing” may seem strange in discussing this process, but healthcare …

Lori Allen

Lori Allen

Featured Presenter and Educator